Privacy Policy

A legal disclaimer

Effective Date: July 26, 2025

Starliner VIP Transport ("Starliner," "we," "us," or "our") is dedicated to providing discreet and professional VIP transport services across Nashville, surrounding cities within Tennessee, and potentially to neighboring states. We are deeply committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information, in compliance with the Tennessee Information Protection Act (TIPA) and other applicable U.S. state privacy laws.

By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

To provide our premier transport services, we collect various types of personal information, which may include:

Contact Information: Your name, email address, phone number, and physical address.
Identification Information: For certain security protocols or specific requests (e.g., airport security, high-profile events), we may collect passport details or driver's license numbers.
Payment Information: Credit card details and other billing information. Please note that we utilize secure, PCI-compliant third-party payment processors, and we do not directly store your full credit card details on our servers.
Trip Details: Pick-up and drop-off locations, dates and times, flight numbers, passenger names, number of passengers, and special requests (e.g., preferred vehicle type, amenities, specific routes, luggage requirements, specific stops).
Preferences: Vehicle preferences, communication preferences, and any specific requests you provide to enhance your VIP experience.
Communication Data: Records of your interactions with us, including emails, phone calls, and messages.
Technical Data: When you visit our website (if any) or use our mobile application (if applicable), we may automatically collect your IP address, browser type, operating system, and general website usage data through standard web technologies (e.g., analytics, cookies).
Sensitive Data (requiring explicit consent): In specific instances, and only with your explicit consent where required by law, we may collect:
- Precise Geolocation Data: For real-time tracking of your assigned vehicle during an active service, solely for safety, efficient dispatching, and accurate billing purposes. This is typically activated only during an active trip.
- Health Information: If voluntarily provided by you for accessibility needs or specific medical accommodations during transport.
- Any other information considered sensitive under applicable state privacy laws (e.g., racial or ethnic origin, religious beliefs, sexual orientation, citizenship or immigration status) if voluntarily provided and directly relevant to providing a requested service.

2. How We Collect Information

We collect information through the following methods:

Directly from You: When you book services online, over the phone, via email, or through our mobile app (if applicable); when you create an account; or when you communicate with us directly.
From Third Parties: We may receive information from travel agents, corporate clients, or other partners who book services on your behalf. In such cases, we rely on the booking party to have obtained your consent to share your information with us for the purpose of fulfilling the service.
Automatically: Through your use of our website or app (if applicable), via standard web analytics tools and cookies.

3. How We Use the Collected Information

We use your personal information solely for the following purposes:

To Provide and Manage Our Services: To fulfill your transport bookings, arrange pick-ups and drop-offs, coordinate with our professional drivers, manage your itinerary, and ensure a seamless VIP experience.
Communication: To send you booking confirmations, service updates, reminders, safety alerts, and to respond to your inquiries, requests, and feedback.
Security and Safety: To ensure the safety and security of our passengers and drivers, monitor vehicle locations during active trips (where applicable and disclosed), respond to emergencies, and prevent fraudulent or illegal activities.
Payment Processing: To process payments for our services through secure, third-party payment gateways.
Customer Service and Support: To provide ongoing customer support, address any issues or complaints, and continuously improve the quality of our services.
Personalization: To tailor our services to your specific preferences and ensure a customized VIP experience.
Marketing and Promotions: With your explicit consent, we may send you information about our services, special offers, or news. You will always have the option to opt-out of such communications.
Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities, and to protect our legal rights, property, or safety.
Business Operations: For internal analysis of service usage, improving operational efficiency, and internal reporting.

4. Sharing and Disclosure of Information

We understand the importance of your privacy, particularly in a VIP context. We share your personal information only in limited circumstances and with appropriate safeguards:

With Our Drivers: Necessary information (e.g., your name, pick-up/drop-off locations, contact number, special requests) is shared with the assigned professional driver to facilitate your transport service. All our drivers are contractually bound by strict confidentiality and data protection agreements.
Service Providers: We engage trusted third-party service providers to assist with our operations (e.g., payment processors, cloud hosting, dispatching systems, IT support, analytics providers). These providers are only given access to the personal information necessary to perform their specific services and are required to protect your information in accordance with this policy and applicable laws.
Booking Parties: If your service was booked by a third party (e.g., a travel agent, corporate client, or personal assistant), we may share relevant trip details with that party for confirmation and coordination.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
With Your Consent: Any other sharing will only occur with your explicit consent.

Starliner VIP Transport does not "sell" your personal information in exchange for monetary compensation, nor do we "share" it for cross-context behavioral advertising, as these terms are defined under certain state privacy laws.

5. Data Security

Starliner VIP Transport implements robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and destruction, in accordance with applicable state privacy laws, including TIPA. These measures include:

Encryption: Using encryption technologies (e.g., SSL/TLS) for data in transit.
Access Controls: Limiting access to personal information to only those employees, contractors, and service providers who require it to perform their job functions and are bound by strict confidentiality obligations.
Secure Data Storage: Storing data on secure systems with appropriate safeguards.
Employee Training: Regularly training our staff on data privacy best practices and the importance of maintaining client confidentiality.
Regular Security Reviews: Conducting periodic security assessments to identify and address potential vulnerabilities.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable state and federal laws (e.g., for accounting, tax, or record-keeping purposes). When personal information is no longer required, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information. We are committed to upholding these rights to the extent required by applicable law:

Right to Confirmation and Access: You have the right to confirm whether we are processing your personal information and to access that information.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: You have the right to request the deletion of your personal information under certain circumstances.
Right to Data Portability: You have the right to obtain a copy of your personal information in a portable, readily usable format, where technically feasible.
Right to Opt-Out of Certain Processing: You may have the right to opt-out of the processing of your personal information for:
- Targeted advertising.
- The "sale" of your personal information.
- Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
Right to Opt-Out of Sensitive Data Processing: We will not process your sensitive personal data without your explicit consent where required by law. You have the right to withdraw this consent at any time.
Right to Appeal: If we deny your request to exercise any of these rights, you may have the right to appeal our decision. We will provide you with information on how to submit an appeal in our denial response.

To exercise any of these rights, please contact us using the contact details provided in Section 11. We will respond to your request within the timeframes required by applicable law (e.g., 45 days, with potential extensions). We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

Our website and any mobile applications may use "cookies" and similar tracking technologies.

What are cookies? Cookies are small text files placed on your device by a website that you visit. They are used to make websites work more efficiently and to provide information to the website owners.
How we use them: We use cookies for essential functionality (e.g., managing your session), analytics (e.g., to understand how our site is used), and potentially for marketing purposes.
Your choices: Most web browsers allow you to control cookies through their settings. You can usually set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it, or you can block cookies altogether. However, blocking cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

10. International Data Transfers (Applicable if you serve international clients even if in the US)

While our primary operations are within the United States, if you are located outside the U.S. and utilize our services within the U.S., your personal information will be primarily processed and stored in the United States. We take steps to ensure that any international transfers of personal data are conducted with appropriate safeguards as required by relevant data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Effective Date." We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer Starliner VIP Transport

501 Union Street,

Ste 400

Nashville, TN 37219

Phone: 615-357-9898

Email: privacy@starlinerviptransport.com