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Privacy Policy

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Effective Date: March 25, 2026

StarLiner VIP LLC ("StarLiner VIP," "we," "us," or "our") is dedicated to providing discreet and professional luxury chauffeur services across Nashville, surrounding cities within Tennessee, and potentially to neighboring states. We are deeply committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information, in compliance with the Tennessee Information Protection Act (TIPA) and other applicable U.S. state privacy laws.

By using our services, you agree to the collection and use of your information in accordance with this policy.

  1. Information We Collect

To provide our premier transport services, we collect various types of personal information, which may include:

  • Contact Information: Your name, email address, phone number, and physical address.

  • Identification Information: For certain security protocols or specific requests, we may collect passport details or driver's license numbers.

  • Payment Information: Credit card details and other billing information. We utilize secure, PCI-compliant third-party payment processors and do not directly store your full credit card details on our servers.

  • Trip Details: Pick-up and drop-off locations, dates and times, flight numbers, passenger names, number of passengers, and special requests.

  • Preferences: Vehicle preferences, communication preferences, and any specific requests to enhance your experience.

  • Communication Data: Records of your interactions with us, including emails, phone calls, and messages.

  • Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, and general usage data.

  1. How We Collect Information

We collect information through the following methods:

  • Directly from You: When you book services online, over the phone, via email, or through our mobile app; when you create an account; or when you communicate with us directly.

  • From Third Parties: We may receive information from travel agents, corporate clients, or other partners who book services on your behalf.

  • Automatically: Through your use of our website or app via standard web analytics tools and cookies.

  1. How We Use the Collected Information

We use your personal information solely for the following purposes:

  • Service Delivery: To fulfill your transport bookings, arrange pick-ups and drop-offs, coordinate with our professional drivers, and ensure a seamless experience.

  • Communication and SMS Messaging: To send you booking confirmations, service updates, reminders, and safety alerts. When you provide your phone number and consent to SMS communications, you may receive text messages from StarLiner VIP regarding bookings, confirmations, driver updates, and service reminders. Message frequency varies based on your reservation. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

  • Security and Safety: To ensure the safety of our passengers and drivers, monitor vehicle locations during active trips, respond to emergencies, and prevent fraudulent activity.

  • Payment Processing: To process payments through secure, third-party payment gateways.

  • Customer Service: To provide ongoing support, address issues, and improve the quality of our services.

  • Personalization: To tailor our services to your specific preferences.

  • Marketing: With your explicit consent, we may send you information about our services or special offers. You may opt out at any time.

  • Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

  1. Sharing and Disclosure of Information

We share your personal information only in limited circumstances:

  • With Our Drivers: Necessary trip details are shared with the assigned driver. All drivers are bound by strict confidentiality agreements.

  • Service Providers: Trusted third-party providers assist with operations. They only access information necessary to perform their services.

  • Booking Parties: If your service was booked by a third party, we may share relevant trip details with that party for coordination.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger or acquisition, your information may be transferred to the acquiring entity.

  • With Your Consent: Any other sharing will only occur with your explicit consent.

StarLiner VIP LLC does not sell your personal information in exchange for monetary compensation, nor do we share it for cross-context behavioral advertising. StarLiner VIP LLC / StarLiner VIP does not share or sell any consumer personal information, including phone numbers collected for SMS messaging, for marketing, advertising, or lead generation purposes. We do not provide your phone number or SMS consent data to any third parties or affiliates except our SMS service provider strictly for delivering the messages you have consented to receive.

  1. Data Security

StarLiner VIP LLC implements administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and destruction. These include encryption (SSL/TLS), access controls, secure data storage, employee training, and regular security reviews. While we strive to protect your information, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When personal information is no longer required, we securely delete or anonymize it.

  1. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

  • Right to Confirmation and Access: Confirm whether we process your information and access it.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of your personal information under certain circumstances.

  • Right to Data Portability: Obtain a copy of your data in a portable format where technically feasible.

  • Right to Opt-Out: Opt out of targeted advertising, sale of your data, or profiling.

  • Right to Appeal: Appeal any denial of a rights request.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within the timeframes required by applicable law and may need to verify your identity.

  1. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies for essential functionality, analytics, and marketing. Most web browsers allow you to control cookies through their settings. Blocking cookies may affect the functionality of our website.

  1. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will promptly delete that information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Effective Date." We encourage you to review this policy periodically.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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StarLiner VIP LLC

1005 17th Ave S, Ste 900

Nashville, TN 37212

Phone: 615-357-9898 Email: privacy@starlinerviptransport.com

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